eGift Cards

Frequently Asked Questions

What's the difference between a Gift card and an eGift card?

A gift card is a physical card that is sent through the postal service. An eGift card is an electronic version of a physical card that can be ordered online and sent via email to the purchaser’s email address. eGift cards can then be redeemed for their value at participating card retail partners. eGift cards are more secure, avoiding the risk of lost and stolen gift cards. eGifts are more convenient and perfect for last minute gift giving, buy online and receive your eGift card via email in just minutes.

Who is a card partner?

A card partner is the participating retailer you’re purchasing the eGift card from. We’ve partnered with some of Australia’s leading retailers, where you can pre purchase discounted eGift cards at some of your favourite stores. For example, Harvey Norman, BCF, Rebel and Barbeques Galore are just some of our participating retailer ‘card partners’. Your selected card partner will be able to assist you with your eGift card enquiries. Card partner contact details are available on the eGift card, on the card partner’s website or ‘Contact Us’ page.

How do I receive my eGift card?

Once you’ve purchased your selected eGift card on our website, we will email your eGift card to your nominated email address. Be sure to check your spam or junk mail folder as well, in case your eGift card email goes there.

How long does it take to receive my eGift card email?

After purchase, you will receive 2 emails. A receipt email and your eGift card in a separate email. Please note it may take up to 4 business hours for these emails to arrive in your inbox. If you think there is a delay, then we suggest you check your spam or junk folders. In some cases, emails can be delayed for reasons out of our control, such as: the recipients email address is full, there is a network outage with your email provider, some firewalls and security may delay the arrival of your eGift card email as well. If you have any concerns please contact us via the "contact us" page..

How do I redeem my eGift card?

The simplest and easiest way to redeem your eGift card is straight from your mobile phone (iOS and Android).  Most card partners allow for eGift cards to be redeemed in store and online at their respective websites.

How can I buy an eGift card as a gift for someone else?

eGift cards are a great gift idea.  Perfect for birthdays, anniversaries, Christmas and corporate gifts. To gift an eGift card to someone special, please follow these simple steps:

  • Select your chosen card partner (i.e. Harvey Norman, BCF, Rebel)
  • Select your eGift card value and make payment for your eGift card.
  • After you receive your eGift card purchase in your inbox, you can then email eGift card directly to your gift recipient or
  • print it out and add it to a greeting card to hand to them personally.
What is a card balance?

A card balance means the unspent value on your eGift card.

How can I check my eGift card balance?

For balance enquiries, customers can only obtain these details from the card partner.  Card partner contact details are available on the eGift card, on the card partners online website or 'Contact Us' page.

Can I use my eGift card balance at multiple card partners?

Your eGift card is valid at your chosen card partner only, but most card partners do provide eGift card redemptions instore and online.

Can I redeem my eGift card for cash or credit?

Your eGift card is valid for transactions only.  Any unused balance will be available to use via the eGift card only. Card partners will not provide any unused balance in cash or credit.

I think I've lost my eGift card! What do I do?

eGift cards are more safe and secure than physical gift cards. Firstly, check your email inbox (and spam or junk folder). Still can’t find it? Please contact your card partner who may be able to assist. Please treat your eGift card like you would cash, as most card partners do not provide refunds/replacements for lost or stolen eGift cards. .

What if I don't receive my email?

Firstly, check your email inbox (and spam or junk folder). Still can't find it?  Please contact us info@clubconnect.com.au. You will be asked to provide the details of the email address you supplied at the time of purchase and verify a few details for security.

How long do I have to use my eGift card?

The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer. Businesses can choose to apply an expiry period longer than three years and no maximum expiry period applies. Each card partner has their own terms and conditions on usage of eGift cards. eGift cards can only be used within the validity period, and it is up to the card holder to use the full value within the validity period.

What denominations do the eGift cards come in?

You can select from multiple options such as,$50, $75, $100 and $200 denominations for eGift cards. If you wish to purchase larger denominations, you can purchase multiple eGift cards (i.e. should you wish to provide a $400 eGift card as a gift, please add 2 x $200 eGift cards to your shopping cart).

Can I add multiple eGift cards to my shopping cart?

Yes you can! You can add multiple eGift cards to your cart from the same card partner, or you can add multiple eGift cards from a range of card partners to your cart. Adding multiple eGift cards to your shopping cart ensures only one transaction, saving you the time it takes for multiple transactions.

I have a $100 eGift card and want to buy something for $150. What can I do?

Where the cost of the purchase exceeds the available card balance, the card holder will be required to make the difference with an alternate form of payment.  Using the above example, the $150 item can be purchased using the $100 eGift card and $50 from an alternative form of payment (i.e. cash, credit card or using another eGift card).  Please note this applies to participating retailers who accept split transactions, typically in store transactions only, as most online sites don't support split payments.

I wish to exchange or return an item that I purchased using my eGift card.  How do I do this?

Please contact your card partner, who can confirm their current exchange and returns policy.

Can I cancel my eGift card?

eGift cards cannot be cancelled once they are issued, except if they are cancelled at the card partner's discretion. Be sure to select the correct denomination and correct card partner before confirming your transaction.

Do prices include GST?

All prices are in Australian dollars and include GST where applicable.

How do I pay for my eGift card?

We accept online payments using VISA and Mastercard only.

Can I top up my eGift card with additional value?

No, eGift cards cannot be reloaded or have subsequent value added to it. Once your eGift card has reached a nil balance, it cannot be reactivated. For additional value to your eGift card, please purchase a separate eGift card.

Are there any fees for using the eGift card?

There are no fees for using the eGift card. The entire balance on the card is for the card holder's use. Please note though that some card partners may have a minimum transaction amount applicable.

What happens if I don't use the full amount on my eGift card in one transaction?

Don't worry as your eGift card is multi-usable. Continue using the eGift card until the value has been used up or the eGift card has expired. You can check your card balance by contacting your selected card partner.

My eGift card has expired. Can I get the expiry extended?

No, once your eGift card has expired it cannot be reinstated.

Can I use my eGift card to get cash out of the ATM?

No, your eGift card can only be used at your selected participating card retail partner.

Can I only use my eGift card in the area I live?

No, eGift cards are nationally recognised in Australia. Most card partners also provide online shopping solutions.

I bought the wrong eGift card type, can I change it?

eGift cards cannot be cancelled once they are issued, except if they are cancelled at the card partner’s discretion. Be sure to select the correct denomination and correct card partner before confirming your transaction.

I can't activate my eGift card.  What should I do?

ePlease contact the card partner and have your eGift card number handy.

I've tried redeeming my eGift card, but am having issues.  What should I do?
  • Check if the transaction amount is higher than your eGift card balance amount.
  • Check the expiry date of your eGift card. 
  • Make sure you are attempting to transact with the correct card partner.
  • If still having issues, please contact the card partner and have your eGift card number handy.
I don't like buying online. Can I purchase these eGift cards over the phone or in store?

No, all eGift Cards are only available for pre-purchase online. They will be delivered to the email address provided after you have completed your purchase. This means, there are no wait times or additional fees for delivery, making it a convenient way to shop or last-minute gift.

I can't find a retailer I'm looking for?

We’ve partnered with some of Australia’s leading retailers, so you can pre purchase discounted eGift cards. If you’re searching for a major retailer that we don’t have eGift cards for currently, please let us know on info@clubconnect.com.au.

Customer support
  • For support during the eGift card purchase process, please contact info@clubconnect.com.au. Support is available 7 days a week, Monday-Saturday 8.00am – 5.00pm (AEST) and Sunday 8.00am - 4.30pm (AEST).
  • For any customer support enquiries regarding your eGift card after purchase, please contact the card partner, quoting your eGift card number. Card partner contact details are available on the eGift card, on the card partners website or their corresponding 'Contact Us' page.

Terms & Conditions

eGift cards are not redeemable for cash or credit.

Check your eGift card balance with your chosen card partner, either in store or via their contact number, listed on the eGift card or on the card partner website. Cash will not be given for any unused or remaining balance.

In most cases, treat the eGift card like cash, as any lost or stolen eGift cards will not be replaced, refunded or redeemed.  Contact your chosen card partner for their policy regarding lost or stolen eGift cards.  We have no obligation to replace or refund value for lost, stolen or deleted eGift cards.

We reserve the right to place a stop on your eGift card if we believe (or reasonably suspect) that you have used (or will use) your eGift card contrary to these terms and conditions; or we believe (or reasonably suspect) that there is an error with your eGift card.

eGift cards are redeemable for merchandise or services at participating retailers, redeemable either in store, online or a combination thereof.  eGift cards cannot be used for payment of bill payments, credit card accounts or retailer/store accounts.  eGift cards cannot be used to purchase Gift Cards or other tender.

eGift cards must be redeemed before the expiry date.  eGift cards will be void and cannot be redeemed after the expiry date.  It is up to the card holder to use the full card value within the validity period.  Unused balance on expiry of eGift cards will not be refunded or credited.  Please note that validity and expiry periods are subject to each participating retailer card partner.  Please check with your card partner for terms and conditions regarding eGift card validity and expiry periods.

eGift cards can be used for redemption of the value entered at the initial transaction only - it cannot be reloaded or have subsequent value added to it.  Once your eGift card has reached a nil balance, it cannot be reactivated.  To add additional value to your eGift card, please purchase separate eGift cards.

Terms and conditions apply to all card partner offers.  View the individual offer for full details. eGift card offers are subject to availability and may be withdrawn at any time without notice.

Purchases exceeding the available eGift card balance require the difference to be paid by another method, where card partner split transaction options and discretions apply.

When you authorise a transaction, you are confirming that the transaction correctly represents the purchase price of the goods or services obtained. You are agreeing to pay the amount of that transaction by the reduction of the remaining eGift card value. You are responsible for use and safety of your eGift card, and are liable for all transactions made using your eGift card.

The card partner reserves the right to verify the identity of the bearer.  The card partner reserves the right to correct the balance of your e-Gift card if they believe that a clerical or accounting error has occurred.

When personalising an eGift card with a greeting message, you declare you have read and accepted our content policy. If we find inappropriate, offensive or otherwise objectionable content, we reserve the right to remove the offending message and apply a default where no greeting message is applied to your recipient's eGift card.

A minimum of $50 ($AUD) and maximum of $100 ($AUD) can be loaded on each eGift card.  Multiple eGift cards can be added to a single cart transaction.  At our absolute discretion, we may change the minimum and maximum amounts that can be loaded on eGift cards.

Your use, or recipient’s use of the eGift card at a participating retailer card partner is subject at all times to the policies (and, where applicable, other terms and conditions) of that participating retail card partner regarding the goods and services made available by it.

eGift cards may be used as personal or business gifts, but must not be used in connection with any marketing, advertising or other promotional activities (including without limitations to websites, internet advertisements, email, telemarketing, direct mail, newspapers and magazine advertisements, and radio and television broadcasts) unless you obtain our prior written approval. eGift cards that are used in marketing, advertising or other promotional activities in breach of this will be invalid with the result that recipients of those cards will not be able to use or redeem unspent value on their eGift cards. Use of our name or brands, or any names or logos is strictly prohibited. You must not use an eGift card in any manner that states or implies that any person, website, business or product or service is endorsed or sponsored by or otherwise affiliated with us or any of our subsidiaries or affiliates.

You agree to be bound by these terms and conditions by purchasing, activating, using or attempting to use an eGift card, or by making a transaction enquiry or exercising any right to redeem value loaded on an eGift card.

By purchasing, activating, using or attempting to use an eGift card, or by making a transactions enquiry or exercising any right to redeem value loaded on an eGift card, you warrant to us that you will comply with these terms and conditions and all applicable laws and that the eGift card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

If you are giving an eGift card to another person, you should ensure that he or she is aware of the terms and conditions that apply to the eGift card and the relevant expiry date of the eGift card, as per the validity and expiry terms of the card partner.

We reserve the right to change any terms in these Terms and Conditions at any time.